Zoroufy UK - Zoroufy Stair Rods, Runners, Holds and Wall Hangers

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	DELIVERY A delivery charge of £11.75 (Including VAT) for mainland UK will be added to the total. We comply with the distant selling directive. Goods are delivered through UPS. For fast delivery to anywhere else in the world, please contact us via our Enquiry page for a competitive price. All deliveries are dispatched on a next day delivery service.



	UNWANTED GOODS Zoroufy UK offers a full 30 day money back guarantee with all their products. Should this arise then for all returned goods you must pay for carriage in full.



	HOW DO I RETURN GOODS? We advise you to return any goods to us via recorded delivery, as, if they are lost, we cannot be held responsible for them. It is also advisable to insure the goods, so that the full value is covered if they are lost in transit. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: Firstly, to process your order, and secondly, to provide you with the best possible service. The only information we collect is that which we are given at the time of ordering. We do not make your information available to any third party. All credit card details are shredded as soon as your order has been processed.



	CUSTOMER SERVICE Our customer service line is open from 9am - 5pm Monday to Friday and 9am - 12 noon Saturday on +44 (0) 1269 832 244 (normal national telephone rates apply). An answer phone service is available outside office hours. Customer Services can also be contacted by email on info@zoroufy.co.uk



	COMPLAINTS Complaints arising from mis-delivery or goods damaged on arrival are dealt with immediately. We guarantee to keep you informed and to process and settle your complaint as quickly as possible.



	PAYMENT METHODS The following payment methods are currently available through both our secure web-site ordering service and our telephone/fax/email order-lines: Visa, MasterCard, Switch

	If you wish to pay by cheque, please order your goods by post. Payments are not processed until your order is ready for despatch. If any item is out of stock, we will contact you to ask if you wish to wait. Receipts for on-line payments are sent by email. For all other payment methods, receipts are sent by post.



	SITE SECURITY All on-line payments are securely handled by Protx, a leading UK Internet payment processing company. Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised, protecting your information using 128-bit encryption.


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